Shipping FAQs & Policies
FREE US SHIPPING on orders over $150.
*Free shipping is for non sale periods.
We do not guarantee arrival times on international shipments.
Once parcels are set out and tracking numbers are given, Tres Piñas is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.
This depends on your country.
What if I want to cancel my order?
Once a package leaves our facility the order cannot be cancelled. At that point you will need to accept the package, then contact us to initiate a return.
Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.
What if my package was refused or undeliverable?
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.
In some cases, your package may be abandoned and no refund will be issued for the refused package.
Want to reship a refused or undeliverable package?
The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs.
When will I be refunded?
Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
Will I get charged for return shipping?
We are unable to provide return labels to customers located outside of the United States. If you are located outside of the United States, you are responsible for return shipping fees.